Refund policy

If your order hasn't arrived

If nothing has arrived 45 days after your order was sent, email hello@thekeychain.shop with your order number. We will check with the carrier and then send a replacement or refund you.

Faulty, damaged or wrong items

If an item arrives faulty, damaged or not as described, email hello@thekeychain.shop within 30 days of delivery with your order number and a photo. We will replace it or refund it. In most cases you will not need to send the item back.

Change of mind

Because our items are low-cost and sent from overseas, we do not offer returns or refunds for change of mind, or for delivery that falls within the times described on this page.

Talk to us first

If something has gone wrong, email hello@thekeychain.shop before contacting your bank or card provider. We can usually fix it faster directly, and a payment dispute can delay your refund while it is reviewed.

Your rights

Nothing on this page limits rights you have under consumer law, including the Law, which cannot be excluded.